Khexylonghon
1. Introduction
Khexylonghon ("we", "us", or "our") operates the website at khexylonghon.ddd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online language tutoring services.
2. Information We Collect
We collect information that you provide directly to us when you register for an account, book lessons, make payments, or contact us for support. This may include:
- Personal identification information (name, email address, phone number)
- Account credentials (username, password)
- Payment information (billing address, payment method details processed securely through third-party payment processors)
- Learning preferences and goals
- Communication records (messages, feedback, support requests)
- Lesson recordings (if you consent to recording sessions)
We also automatically collect certain information when you use our platform, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies (see our Cookies Policy for details)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our language tutoring services
- Process your registrations, bookings, and payments
- Match you with appropriate tutors based on your preferences
- Communicate with you about your account, lessons, and service updates
- Send you educational content, newsletters, and promotional materials (with your consent)
- Respond to your enquiries and provide customer support
- Monitor and analyse usage patterns to enhance user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our Terms of Use
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To fulfil our obligations under the service agreement with you
- Legitimate interests: To improve our services, ensure platform security, and prevent fraud
- Consent: When you have provided explicit consent for specific processing activities (e.g., marketing communications)
- Legal compliance: To meet our legal and regulatory obligations
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With tutors: We share necessary information (name, learning goals, preferences) with tutors to facilitate lessons
- Service providers: We engage trusted third-party service providers for payment processing, video conferencing, email delivery, and analytics. These providers are contractually obligated to protect your data
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
- Legal requirements: We may disclose information if required by law, court order, or government regulation
- Protection of rights: We may share information to protect our rights, property, or safety, or that of our users
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication protocols, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymise your personal data, except where we are required to retain it for legal, accounting, or regulatory purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request limitation of processing in certain circumstances
- Data portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent for processing activities that rely on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. For users aged 13-17, we require parental consent before processing personal data.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
11. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at help@khexylonghon.world or by post at 47 Brunswick Ct, Tanner St, London SE1 3LH, United Kingdom.