Khexylonghon
1. Overview
This Return Policy outlines the terms and conditions for cancellations, refunds, and returns for services provided by Khexylonghon at khexylonghon.ddd. As we provide digital educational services rather than physical products, our policy is designed to address the unique nature of online language tutoring.
2. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation requests must be submitted before your next billing cycle to avoid charges for the upcoming period. Once cancelled, your subscription will remain active until the end of your current billing period, and you will retain access to all services until that date.
3. Refund Eligibility
Refunds are available under the following circumstances:
- 14-Day Money-Back Guarantee: If you are not satisfied with our services, you may request a full refund within 14 days of your initial subscription purchase, provided you have not used more than 2 lessons during this period.
- Technical Issues: If you experience persistent technical problems that prevent you from accessing our services and we are unable to resolve them within 48 hours, you may be eligible for a prorated refund.
- Service Unavailability: If we are unable to provide the services you purchased due to circumstances beyond your control, you will receive a full or prorated refund.
- Billing Errors: If you are charged incorrectly due to our error, we will issue a full refund of the incorrect charge.
4. Non-Refundable Items
The following are not eligible for refunds:
- Lessons that have been completed or attended
- Subscription fees for billing periods that have already commenced
- Lessons cancelled with less than 24 hours' notice (these are forfeited according to our cancellation policy)
- Refund requests made more than 14 days after the initial subscription purchase
- Refund requests for subscriptions where more than 2 lessons have been used during the 14-day period
- Any promotional or discounted subscriptions, unless otherwise stated in the promotional terms
5. Lesson Cancellation and Rescheduling
You may cancel or reschedule a lesson without penalty if you provide at least 24 hours' notice before the scheduled lesson time. Lessons cancelled with less than 24 hours' notice will be forfeited and cannot be refunded. You may reschedule forfeited lessons to a future date within your subscription period, subject to tutor availability.
If your tutor cancels a lesson, you will receive a full credit for that lesson, and we will assist you in booking a replacement session at your convenience.
6. Refund Process
To request a refund, please contact our support team at help@khexylonghon.world with the following information:
- Your account email address
- Reason for the refund request
- Date of purchase or subscription start date
- Any relevant documentation or evidence supporting your request
We will review your request within 5 business days and notify you of our decision. If approved, refunds will be processed to the original payment method within 10-14 business days, depending on your payment provider.
7. Prorated Refunds
In certain circumstances, we may offer prorated refunds for the unused portion of your subscription. Prorated refunds are calculated based on the number of unused lessons remaining in your subscription period. Prorated refunds are not available for monthly subscriptions that are more than halfway through the billing cycle.
8. Chargebacks
If you dispute a charge with your payment provider (chargeback) without first contacting us, we reserve the right to suspend or terminate your account. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback, as we are committed to working with you to find a satisfactory resolution.
9. Subscription Changes
You may upgrade your subscription at any time, and the new rate will apply immediately. The difference will be prorated and charged to your payment method. Downgrades will take effect at the start of your next billing cycle. No refunds are provided for downgrades during an active billing period.
10. Special Circumstances
We understand that exceptional circumstances may arise. If you experience a medical emergency, family crisis, or other significant life event that prevents you from using our services, please contact us. We will review such cases on an individual basis and may offer refunds, credits, or subscription extensions at our discretion.
11. Right of Withdrawal (EU/UK Customers)
If you are located in the European Union or United Kingdom, you have the right to withdraw from your subscription contract within 14 days of purchase without giving any reason. However, if you have already started using our services (attended lessons) during this period, you will be charged for the services consumed. To exercise your right of withdrawal, please contact us using the information provided in the "Contact Us" section.
12. Changes to This Policy
We reserve the right to modify this Return Policy at any time. Material changes will be communicated to active subscribers via email or through a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy. The policy in effect at the time of your purchase will govern your refund eligibility.
13. Contact Us
For questions about this Return Policy or to request a refund, please contact us at help@khexylonghon.world or by post at 47 Brunswick Ct, Tanner St, London SE1 3LH, United Kingdom. Our support team is available Monday through Friday, 8:00 to 20:00 GMT, and Saturday, 9:00 to 17:00 GMT.